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GENERAL FAQs

1.

What does Northwest Wellness Center offer patients?

We greatly value preventative and functional medicine and will help you evaluate and optimize your own personal health. We start  with learning all we can about you and your concerns. We will investigate your personal health and exposure history, your genetics, as well as current and comprehensive testing. Your initial evaluation will include interviews, lab testing, review of past records and imaging if needed. After the initial evaluation you will meet with our care team to review recommendations and put together a healthy plan for your future.

2.

I don’t live in Ashland, how can I consult with your physicians?

New patients who live anywhere in the State of Oregon may meet with us in person, by phone or via video chat. If you live outside of the State of Oregon, your first meeting with us must be in person, as well as one visit annually.

3.

Do I have to be able to use a computer?

Northwest Wellness Center does use a patient portal for secure messaging, new patient forms, billing, and more. While it is helpful for all patients to have a patient portal account and be familiar with it, we can always give you paper copies and communicate with you over the phone.

4.

Does Northwest Wellness Center accept insurance?

We do not accept insurance. We can offer you a Health Insurance Claim Form to bill your insurance for reimbursement. Insurance reimbursement is based on individual plans and our staff does not have knowledge of patient coverage due to the variability in plans. We are not able to give a Health Insurance Claim Form to Medicare and Medicare-related insurances.

5.

Will my labs and imaging be covered by my insurance?

Most lab charges (but not all) are well-covered by conventional insurance plans, including Medicare, and should be covered even though we are not Medicare providers. There may be a charge for the processing of MRIs outside of imaging facilities but generally imaging is covered by conventional insurance.

6.

When do the providers see patients?

Deborah Gordon, MD, sees patients on Mondays, Wednesdays, and Thursdays from 9:30-5:00.
Barrett Gifford sees patients on Thursdays from 9:30-5:00.
Maggie Iba sees patients on Mondays from 9:30-5:00.

7.

I’m ready to begin working with the Northwest Wellness Center team. What’s next?

If you are ready to dive into working with Northwest Wellness Center you can call our office to schedule your first appointment or a 20 minute Exploratory Visit. As stated above, it is required that out-of-state patients have their first appointment in person at our Ashland, Oregon, office.